Become our next
sidekick.
We're looking for people who see service not as a job, but as a craft. With us, you'll work on real engagements for well-known brands — with clear paths to promotion, international teams and a culture that takes appreciation seriously.
ja-dialog by the numbers
Six reasons why
service here is more than a job.
We're not a classic call center, and we're not a tech shop. We're in between — and that makes the difference for the people who work with us.
People first
We don't believe in "agent numbers". You're a person with a name, ideas and a career perspective — and you feel it every day.
International teams
30 nationalities, 11 languages — every day. If you want diversity not just on slides but in your actual work environment, you'll feel at home here.
Career path, not dead end
From service representative to team lead, from trainee to project manager: we invest in internal careers — and we fill leadership positions from our own ranks whenever possible.
People + AI
We don't build AI to replace you — we build it to take routine off your plate, so you get the interesting cases. People and machines, together.
Four locations
Berlin-Mitte, Bitterfeld-Wolfen, Prishtina or Asunción. Choose where you want to work — or switch within the group when your life changes.
Reliable employer
Permanent contracts, fair salaries above minimum wage, Top Company Award. We're growing, but we're not a start-up — you know where you stand with us.
What's included —
besides the salary.
Concrete benefits, not platitudes. Some benefits apply everywhere, others vary by location. We'll walk you through everything in detail during the interview.
Salary above minimum wage
Noticeably above the statutory minimum. With expert status after 12 months, a fixed monthly salary — plus room to grow.
Shift premiums
50% tax-free on Sundays and public holidays, 25% after 8 pm. Flexibility pays off — measurably.
Employee card
Rechargeable Mastercard with up to €50 per month — tax-free, usable regionally. Attendance pays off.
Up to 4 extra vacation days
On top of the 24 base days — as a reward for reliability and planning predictability.
Remote-friendly work
From home or in the office — you decide together with your team where you work best.
JobRad & Deutschlandticket
Subsidized job ticket from Deutsche Bahn and JobRad bike leasing — we make commuting cheaper and more sustainable.
Health & pension
Up to €30 per month for health promotion, company pension scheme, occupational physician. We think long term.
Employee discounts
Over 600 providers with special conditions — from Samsung to adidas to WMF. Worth it on your next purchase.
Four locations.
Four distinct profiles.
Each of our locations has its own profile — and its own open positions. Click in, see the spaces, and write to us directly where it fits you best.
Berlin
Berlin-Mitte, GermanyStrategy, sales and service under one roof. International, multilingual, central.
View location → Onshore HubBitterfeld-Wolfen
Saxony-Anhalt, GermanyLarge German-speaking team with an established core staff and a training program.
View location → Nearshore HubPrishtina
KosovoMultilingual hub and the group's AI center. For tech-savvy language talents.
View location → Offshore HubAsunción
ParaguayOffshore hub serving Germany, Europe and the Americas. Five service languages under one roof.
View location →Three ways,
one will fit.
Whether it's a specific position, an open application or just dropping by — we offer the path that fits you and your career stage. Reply usually within 48 hours.
View open positions
We publish job postings on Indeed, and larger positions also on LinkedIn. Both up to date, with filters by location and function.
Write to us directly
Open application or a specific question about a posted role — write to us directly. One contact per location, a personal answer instead of an auto-reply.
See contact details →Visit us in person
A career is a longer-term decision. Our locations are open to pre-visits — see the rooms, meet the team, ask your questions. Please register by email beforehand.
Select location →One contact
per location.
Write directly to where you want to work. Local teams are faster, know the open positions better and can answer specific questions immediately.
Berlin
Strategy, sales, service. Multilingual, central, ambitious.
Phone: +49 30 814892-100
Bitterfeld-Wolfen
Operations, training, customer service at scale.
WhatsApp: +49 3494 39 23 146
Prishtina
Multilingual service, AI development, nearshore. Languages and tech.
WhatsApp: +383 48 447 882
Asunción
International offshore service in five languages.
WhatsApp: +595 971 318000
We're not the only ones
who think we're good.
Awards aren't an end in themselves — they're proof that outside observers see what our employees see. Four of them matter most to us.
View our kununu profile ↗