Wolfen.
Operations Hub.
Our German operations location sits in the Bitterfeld-Wolfen Chemical Park: 150 colleagues handle large service volumes every day — pragmatically, quality-focused, with an established core team.
Contact
06766 Bitterfeld-Wolfen
Volume. Quality. Reliability.
In Bitterfeld-Wolfen, large service volumes turn into daily customer satisfaction. 150 colleagues handle German-language engagements across every channel: phone, email, chat, letter, back office.
What sets Wolfen apart: deep-rooted service know-how, low attrition, and the conviction that quality is non-negotiable. The Bitterfeld-Wolfen Chemical Park gives us a stable talent base with industrial backgrounds — people who know what professional processes look like.
- Service operations — Inbound, outbound, back office and written correspondence in German and English
- Account management — Care for our own customer engagements
- Volume scaling — Seasonal peaks, project ramp-ups, rapid headcount expansion when needed
- Quality management — KPI steering, coaching, training — closely aligned with our clients
- Order processing — Complex back-office processes from contract administration to claims handling
Your contacts
in Wolfen.
Maribel runs the site locally. Christoph and Sebastian, based in Berlin, own sales and proposals. Three contacts with clear responsibilities — from the first inquiry to the concrete contract.
Maribel Pietzner
First point of contact for existing customers.
Dr. Christoph Baumgärtner
First point of contact for new customers.
Sebastian Rosche
Inside sales and marketing.
What it looks like here.
Spacious service floor in the Chemical Park, short distances, well-established teams. Want to see it in person? The door is open.
Three more locations.
One shared quality.
Each location has its own profile. Together they deliver operational excellence, language diversity and economies of scale across two continents.
Berlin
Berlin-Mitte, GermanyStrategy, executive management and service operations under one roof.
Learn more → Nearshore HubPrishtina
KosovoMultilingual nearshore hub for broad language coverage with close time-zone fit.
Learn more → Offshore HubAsunción
ParaguayMultilingual offshore hub serving Germany, Europe and the Americas.
Learn more →Rather on site
than on slides.
Bitterfeld-Wolfen Chemical Park, easily reached from Halle, Leipzig and Magdeburg. Set a date, drop by, see the service floor live.
How to find us
Right inside the Bitterfeld-Wolfen Chemical Park, well connected by car and rail. We recommend booking a slot — then the coffee is ready.
06766 Bitterfeld-Wolfen
From Leipzig & Halle in under 45 min
Straight to Wolfen?
For operational inquiries you can reach Maribel directly. For strategic topics or new customer engagements, the Berlin team takes over — either through the central form or through Christoph personally.
Request a quote →Both are directly available for your inquiries.