Four levers, one goal:
your service better than before.
500 people, four locations, eleven languages. We combine service operations, consulting and AI delivery — pragmatically, from one source, with impact from day one.
Four levers.
One team. From one source.
Other BPOs sell you individual building blocks. We deliver the whole picture: people, processes, technology and locations, aligned to each other. Because customer service isn't an island.
Customer Service
Phone, email, chat, back office, correspondence, self-service. Every channel, eleven languages, 500 people from 30 nationalities. Scalable from 5 to 500 agents without quality loss.
Learn moreCX Consulting
We implement where others present. Consulting that comes from operations reality: cost reduction, quality improvement, process optimization — hands-on, KPI-focused, with immediate impact.
Learn moreSite Network
Berlin for strategy and German onshore quality, Bitterfeld-Wolfen for operations volume, Prishtina as a nearshore hub with language diversity and AI center, Asunción for offshore service in five languages. Two continents, one quality standard.
View locations →AI & Automation
Voice and chat bots, language classification, AI translation, sentiment analysis. Developed in our Prishtina hub, tested on our own engagements, combined with human agents. We only recommend what runs in production.
Learn moreOne partner.
One quality standard.
Many providers do customer service, consulting or AI. We do all three — and have been doing so long enough that the three reinforce each other rather than blocking each other.
Practice over PowerPoint
We don't recommend processes we don't run ourselves. Consulting with implementation experience — not the other way around.
Scalable combination
Onshore for critical cases, nearshore for language diversity, offshore for volume. You don't have to pick a model — we combine.
Measurable from day one
All services with clear KPIs: AHT, FCR, CSAT, NPS — we define the relevant metrics with you and deliver the reports.
Reliable partner
Average client retention over 6 years. You don't switch account managers every tender.
Which lever
do you pull first?
Send us your brief — whether service scaling, a consulting project or AI implementation. One of us will get back to you personally within 24 hours.
Request a quote →
Both are directly reachable for your enquiries.