Every hero needs a sidekick
We make you your customers'
heroes.
Customer service is relationship work — not ticket handling. That's why we put 500 people front and center: across four locations, eleven languages, with measurable quality from day one.
Torsten Heimes
Director Customer Experience, 1NCE
An indispensable partner since 2018 — outstanding service in more than ten languages, delighting our customers around the globe.
Heroes · 1NCE GmbH
Trusted by
Services
Four levers, one goal:
your service better than before.
We combine service operations, consulting and AI implementation — pragmatically, in one hand, with impact from day one.
Customer Service
500 colleagues from 30 countries deliver support in 11 languages — across all channels, for every industry.
Learn moreCX Consulting
Cost reduction, quality improvement, process optimization. Hands-on instead of PowerPoint — with clear KPI focus.
Learn moreSite Network
500 colleagues across four locations — onshore, nearshore, offshore. Eleven languages, one quality promise.
View locations →AI & Automation
Feasibility analyses and AI transformation — we know the levers and where to pull them.
Learn more+500
Employees
11
Service languages
30
Nationalities
4 M+
Customer contacts / year
25
Active projects
6+
Years avg. client retention
Our Heroes
What our customers say about us.
We're a sidekick, not a vendor. These voices show how that feels in the partnership — and in the results.
ja-dialog acts agile, fast and responds immediately to our needs — always customer-focused and with clear KPI orientation. This combination has not only met our expectations, but exceeded them.
Kristin Köckeritz
Head of Customer Service, Veolia Wasser Deutschland
Pragmatic implementation with immediate impact — including in AI. ja-dialog knows the levers and where to pull them.
Ralph Steffens
CEO, DNS:NET
High conversion and clean work. ja-dialog delivers in sales.
Andre Hager
Division Head, O.trend GmbH
It has always been a good fit: ja-dialog is approachable, delivers quality and solves problems.
Laura Roncero
CX & Sales Support Manager, Nexaro (Vorwerk)
The quality results reflect that our customers are in the best hands. That's how we delight together.
Christine Haase
Head of Service Center Inside Sales, Cornelsen
Takes responsibility
Experienced leadership —
decades in the industry.
Our management team knows CX from every angle — from on-site operations through consulting to company leadership. Exactly the mix that moves your service forward.
Nico Eisenreich
Chairman of the Management Board
Until 2022 Managing Director of Capita Germany. Previously Managing Director at Perry & Knorr (now Concentrix). Diploma in business administration.
Maribel Pietzner
Managing Director and Site Lead Wolfen
Until 2017 leadership positions at buw (now Concentrix), most recently Site Lead Halle.
Dr. Christoph Baumgärtner
Managing Director
Sales & Marketing
Sales & Marketing
Until 2014 Managing Director of Perry & Knorr (now Concentrix). Previously consultant at Bain & Company. PhD Cambridge University.
Angela Janzen
Managing Director and Site Lead Paraguay
Until 2023 Managing Director of Rovia SA (now ja-dialog Paraguay). MBA and BA in Tourism & Hospitality.
Duron Nushi
Managing Director and Site Lead Kosovo
Until 2024 Managing Director of Innova BPO. Previously Operations Manager and Deputy Site Lead at Teleperformance.
Insights
What moves us — and our industry.
Articles are currently published in German. English translations follow.
AI in customer service: Many are pulling the wrong lever
Read more (DE) →
Dr. Christoph Baumgärtner's talk at CCW 2026
Read more (DE) →Awards & Memberships
2026
Top Company Award
kununu
2024
Most Wanted Employer
ZEIT Verlagsgruppe
2021
Best Service Utilities
WirtschaftsWoche · with Badenova
2020
Best Service Banking
WirtschaftsWoche · Sparkassengruppe
Member
Charta der Vielfalt
Diversity in the workplace
Member
CCV Deutschland
Customer Service & Call Center Association
Request a quote
Three steps to a successful partnership.
Commission the best customer service — and be amazed how much relief working with ja-dialog brings.
1
Send your inquiry.
We get back to you within 24 hours.
We get back to you within 24 hours.
2
Receive your quote.
Tailored to your requirements, languages and channels.
Tailored to your requirements, languages and channels.
3
Commission your sidekick.
Onboarding and measurable quality from day one.
Onboarding and measurable quality from day one.